FAQs

1. What products do you sell?

We sell carefully selected clothing, shoes, and accessories designed for everyday comfort, durability, and modern style. Every product is quality-checked before listing.

2. Are your products original and genuine?

Yes. All products are 100% genuine and sourced from trusted manufacturers and suppliers.

3. How long does delivery take?

  • Order processing: 24–48 hours

  • Delivery time: 3–7 business days (depending on your location)

4. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for selected locations.
COD may not be available on certain high-value orders.

5. What is your return and refund policy?

  • Return window: 7 days from delivery

  • Items must be unused, unwashed, and in original packaging

  • Refunds are processed within 3–5 business days after approval

6. What if the size doesn’t fit?

If the size doesn’t fit, you can request an exchange (subject to stock availability).
Please check the size chart on the product page before ordering.

7. Do you offer international shipping?

Currently, we ship only within India.
International shipping may be introduced in the future.

8. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

9. Do your products come with a warranty?

Clothing and accessories do not carry a warranty.
If electronics or gadgets are sold, warranty details will be mentioned on the product page.

10. Are online payments safe?

Yes. All payments are processed through secure, SSL-encrypted payment gateways.
We accept UPI, debit/credit cards, net banking, and wallets.

11. Can I cancel my order?

Orders can be cancelled before dispatch.
Once dispatched, cancellation is not possible — only returns as per policy.

12. How can I contact customer support?

You can reach us via:

  • Email: unidealcustomers@gmail.com

  • Contact form / WhatsApp: Available on our website
    We usually respond within 24 hours.

13. How do I get discounts or offers?

To receive updates on discounts and offers:

  • Check banners on our website

  • Subscribe to our newsletter

  • Follow us on social media

14. Will the product look exactly the same as in photos?

There may be minor color variations due to screen settings and lighting, but product quality remains the same.

15. Do you accept bulk or corporate orders?

Yes. For bulk or gifting orders, please contact our customer support team. unidealcustomers@gmail.com

 

 

Still have questions? Contact us — we’re happy to help.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.